Tuesday, June 30, 2009

Conducting a Personal Inventory of Your "Knowledge Resources"

Self-knowledge has always been the key to preparing for competition. Knowledge of your attributes, abilities, interests, strengths, weaknesses, and traits is essential to riding the front end of the wave of change into the new century. To fully assess your own talents, realize that studies confirm that what we love and do well as children continues as our latent or manifest talent as adults.

Examination of your weekend or evening interests might reveal a gem of potential you can apply to your vocation. I strongly suggest you don't unthinkingly relegate what you love to do for yourself solely to hobbies. You might make it, or at least integrate it into your life's work.

The acquisition of knowledge, which is the new global power, is a life-long experience, not a collection of facts or skills. Not long ago, what you learned in school was largely all you needed to learn to secure a career. With knowledge expanding exponentially, this is no longer true. Hundreds of scientific papers are published daily.

Every thirty seconds, some new technological company produces yet another innovation. Your formal education has a very short shelf life. Life-long learning, once a luxury for the few, has become absolutely vital to continued success. Continue gaining expertise and avoid thinking like an expert.

Action Idea: An excellent benchmarking exercise is to spend a weekend with key associates or family members and dust off your childhood memories. Remember what you really enjoyed and wanted to do most as a child. The next activity in assessing your interests is considering your current ones. What do you most enjoy after work? What do you most want to do on weekends and vacations? What are your hobbies? Can you bring more of what you enjoy into your business life?

Action Step: Increase Your Reading, Writing and Vocabulary Proficiency. One of the most important qualities of successful leaders is an ability to express thoughts and knowledge. Research by management and human resource experts confirms that no matter what the field of employment, people with large vocabularies - those able to speak clearly and concisely, using simple as well as descriptive words - are best at accomplishing their goals. Well chosen, carefully considered words can close the sale, negotiate the raise, enhance relationships, and change destinies.

In a world of e-mail, fax dispersal, voice mail, sound bites, concise reports, business plans, and meeting briefs, the individuals who can articulate their goals, substantiate their claims, and support their visions, will own the future. In the 21st Century, literacy will be the major difference between the haves and have-nots.

Why do fewer than 10 percent of the public buy and read nonfiction books? One reason is that many would rather get home than get ahead. They are motivated to get by and get pulled along by the company, the economy, or the government.

Another reason is that many individuals believe that information found in books, computer programs, and training sessions has no value in the business world. How self-deluding!

As the new tools of productivity become the Internet, the Digital Versatile Disc, direct digital download of text, audio and video, and the combination of the interactive computer with telecommunications, the people who know how to control the new technologies will acquire power, while those who thought that education ends with the diploma are destined for low-paying, low-satisfaction jobs. In almost the blink of an eye, our society has passed from the industrial age to the knowledge era.

Increase your reading by 100 percent. Decrease your television watching, and that of any children in your family by 50 percent. Surf the Internet and subscribe to book summaries, or download free chapters from different sources. By reading book summaries, you can gain the essence of all the top business books in a very brief period of time.

Action Idea: Read at least one book each month, and listen to at least one additional audio book during commute or down time. One of the best sources for business audio books online is MP3audiobooks.com.

All kinds of reading and listening to fiction and non-fiction will increase your vocabulary, writing and presentation skills. Incredibly, a mere 3,500 words separate the average person from those with superior vocabularies.

Keep a dictionary beside you when you read and look up every word you don't fully understand. Doing that on the spot helps make the word part of your vocabulary forever. And don't depend on your computer's spellchecker for your spelling. Not all e-mail service includes spell check. Also, you may be called upon to write longhand notes, memos, or information on white boards or blackboards at meetings. You not only want to use the right words. You also will want to spell them correctly.

A great way to increase your literacy is to engage in Internet conferences and to read summaries on the web from services like Amazon.com, Barnes and Noble and other booksellers. The more interactive you become in communications and the less you indulge in prime-time television, the more successful you'll become in all areas of your life. Knowledge is the new power. And literacy is the door to knowledge.

--by Denis Waitley

Saturday, June 27, 2009

DETERMINATION

"Failure will never overtake me if my determination to succeed is strong enough."
-- Og Mandino

"When someone tells me there is only one way to do things, it always lights a fire under my butt. My instant reaction is, "I'm going to prove you wrong!"
-- Picabo Street

"In the depths of winter I finally learned there was in me an invincible summer."
-- Albert Camus

"If you have an important point to make, don´t try to be subtle or clever. Use a pile driver. Hit the point once. Then come back and hit it again. Then hit it a third time a tremendous whack."
-- Winston Churchill

Wednesday, June 24, 2009

Live and Work Like Your Mother is Watching

I had the great honor a few years ago of being inducted into my high school Hall of Fame at St. Paul Central in St. Paul, Minn. Previous honorees include Charles Schulz, creator of the Peanuts cartoon strip; Richard Schulze, founder and chairman of Best Buy; and Dave Winfield, a member of Major League Baseball's Hall of Fame.

Approximately 500 selected students were invited to the auditorium for the ceremony and to hear a few remarks from this year's recipients. I shared four ideas with students, the first three being: 1) Believe in yourself—even when no one else does, 2) Don't quit and 3) There is no "I" in team.

I want to touch here on my fourth point: Act like your mother is watching.

Let me tell you a true story about Professor Bonk who taught chemistry at Duke University. One year, three students were taking chemistry and all earning a solid "A" going into the final exam. The weekend before finals, they decided to go to another school to party with some friends. They didn't make it back to Duke until early Monday morning, in no shape to take the final.

They explained to Professor Bonk that they had been away for the weekend and had planned to come back in time to study, but they had a flat tire on the way back and didn't have a spare, so they didn't get back to campus in time.

Professor Bonk agreed to let them make up the final on the following day. What a relief! They studied all night. When they arrived for the exam, Professor Bonk placed them in separate rooms, handed each of them a test booklet, and told them to begin.

They saw the first question was simple, worth 5 points. Piece of cake! Then they turned to question 2, worth 95 points: "Which tire?"

Unfortunately the business community does not get stellar grades for ethics the past few years. Too many companies have tried to fool the public.

Ethics and integrity must be the cornerstone of your existence. If you want your employees to tell the truth, a company better start by being truthful with their employees.

Let me tell you about our mission statement at MackayMitchell Envelope Company, which is: "To be in business forever."

What does that mean? It stands for no hidden liabilities ... no cutting corners ... no small print under the small print ... no red flags.

We in the business community need to set a good example for our young people. Surveys show that a disturbing number of students cite recent corporate and political scandals to justify their dishonesty.

It's critical to use good judgment so that you aren't hauled up before a court. And I'm talking about the court of public opinion as much as any court of law. If you don't use good judgment, you're already judged—especially in business.

A mother was invited for dinner at her son Brian's apartment. During the course of the meal, Brian's mother couldn't help but notice how beautiful Brian's roommate, Jennifer, was.

Brian's mom had long suspected a relationship between Brian and Jennifer. Over the course of the evening, while watching the two interact, she started to wonder if there was more between them than met the eye.

Reading his mom's thoughts, Brian volunteered, "I know what you must be thinking, but I assure you Jennifer and I are just roommates."

About a week later, Jennifer came to Brian saying, "Ever since your mother came to dinner, I've been unable to find the beautiful silver gravy ladle. You don't suppose she took it, do you?" Brian said, "Well, I doubt it, but I'll send her an email just to be sure."

So he wrote: "Dear Mom: I'm not saying that you 'did' take the gravy ladle from the house, I'm not saying that you 'did not' take the gravy ladle. But the fact remains that one has been missing ever since you were here for dinner. Love, Brian."

Several days later, Brian received an email back from his mother that read: "Dear Son: I'm not saying that you 'do' sleep with Jennifer, I'm not saying that you 'do not' sleep with Jennifer. But the fact remains that if Jennifer were sleeping in her own bed, she would have found the ladle by now. Love, Mom."

Mackay's Moral: Never lie to your mother ... or anyone else.

--by Harvey Mackay

Sunday, June 21, 2009

DECIDE/DECISION

"I've learned that whenever I decide something with an open heart, I usually make the right decision."
-- Maya Angelou

"There is a millionaire inside of you...you decide who wins."
-- Doug Firebaugh

"My philosophy of life is that if we make up our mind what we are going to make of our lives, then work hard toward that goal, we never lose — somehow we win out."
-- Ronald Reagan

"People begin to become successful the minute they decide to be."
-- Harvey Mackay

Thursday, June 18, 2009

Halo Adjusting

The scene: A small reception area at a television studio in New York City. Zig's there to be on a late-night program...

As I sat down, a woman walked in, shook her head, and said, "Nobody makes any coffee except me!" She got busy and started a fresh pot of coffee. A few minutes later a guy walked in and said, "I can't believe it! This place would be a pigpen if it weren't for me! I'm the only person who ever does any cleanup."

Still another woman walked in and complained, "Nobody ever puts anything up but me," and she proceeded to put things away. All three of those people sincerely felt they were the only ones who ever did anything. Each one did a private halo adjustment in going through the process of making up, cleaning up, and putting up.

If you are the only one who does anything (at your office, or around your home), think of the incredible advantage that gives you. Not only do you have job security, but you have unlimited opportunity to move up the ladder. However, if you have a chip on your shoulder, if you honestly feel that you do everything and you share that feeling with others, your bad attitude negates your good work.

So stay busy, keep working, and smile about it. Your performance and good attitude about doing everything will catch up with you. You'll move up.

--by Zig Ziglar

Monday, June 15, 2009

Your Date with Destiny

Destiny. What a powerful word. And the great thing about it? Everyone has one! You have a destiny! Another great thing about destiny? We have a significant role in shaping our own destiny! In essence, you can choose your date with destiny - powerful!

Your destiny is the dream that lies within you of your desired and preferred future. And the things that we choose each day are what lead us to that destiny: Our actions, our words, our attitudes, and our relationships. They all add up to develop and shape that date on which we will reach our destiny.

Here are some thoughts to think about as you work on shaping your Date with Destiny:

The Mental Question: Do you believe that you can achieve a life of abundance? The frank truth is that many people simply do not believe that they can achieve what lies in their heart. Success is for someone else, a better person, or a smarter person. This is not true and is perhaps the greatest obstacle we face on the journey to our destiny. If we are to achieve the abundance in life we must first believe we can, or face our own continual self-sabotage of what a college professor of mine called "stinkin'-thinkin.'"

Here is the truth:
It doesn't matter what your intelligence is.
It doesn't matter what your current resources are.
It doesn't matter what you currently earn.
It doesn't matter what family you came from.
Nothing in your current circumstances matters in whether or not you can achieve your destiny! Nothing! Now, your current state may make it a longer or harder journey than someone else, but the possibility is always there no matter what your current circumstances are.

And that is the message we need to continually tell ourselves. "I can do it." Not "I can't do it."

Clear vision. Do you have one of your destiny? Here are some questions to determine whether or not your vision is clear.

Can you describe it in intricate detail?
Can you "see" it?
Can you "feel" it?
Can you "hear" it?

Here are a couple of illustrations.

Perhaps you came from a dysfunctional family and your dream is to have great moments with your family. Let's start with a Thanksgiving meal. Can you see each person there? What are they wearing? Are they smiling? What is the conversation? Can you hear the laughter? Can you experience the joy? Can you smell the turkey? Can you see people hugging each other and saying "This was wonderful," as they leave?

Another scenario: Your company. Can you see the large building you are in? Can you see the workers? Can you feel the positive attitude they have as they carry out their work? Can you experience the excitement as you get the quarterly results? Can you see yourself handing out healthy bonuses that bring pleasant surprises to your employees?

This is where it begins. A clear vision of your destiny.

Consider your resources. Are you aware of the resources you will need in order to set your date with destiny? Do you know how you will go about getting them? What are your natural gifts and talents that you have? How can you best utilize them in achieving your destiny?
What is your current level of resources?
Money?
Time?
Emotional health?
Help from others such as friends, family, employees or volunteers?
What will be your needed future level of resources? And have you developed a plan to achieve this level?

The last thing I would encourage you to do is fix a date in the future that you believe you could be living your destiny by. A real date. What this enables you to do is then begin to work backwards in setting goals to move you along the way, providing you with future points to strive for and an evaluation point to reflect upon.

Here are the points again:
Answer the mental question: Do I really believe?
Develop a clear vision.
Consider the resources needed.
Set a date with destiny.
Develop a plan to get there.
-- by Chris Widener

Saturday, June 13, 2009

CONTENTMENT

"I am a big believer in the ‘mirror test'. All that matters is if you can look in the mirror and honestly tell the person you see there, that you've done your best."
-- John McKay

"Blessed are the flexible, for they shall not be bent out of shape."
-- Dr. Michael McGriffy

"I endeavor to be wise when I cannot be merry, easy when I cannot be glad, content when I cannot be mended and patient when there be no redress."
-- Elizabeth Montagu

"When we have done our best, we should wait the result in peace."
-- J. Lubbock

Thursday, June 11, 2009

Maintaining Honesty and Integrity

For a leader, honesty and integrity are absolutely essential to survival. A lot of business people don't realize how closely they're being watched by their subordinates. Remember when you were a kid in grammar school, how you used to sit there staring at your teacher all day? By the end of the school year, you could do a perfect imitation of all your teacher's mannerisms. You were aware of the slightest nuances in your teacher's voice - all the little clues that distinguished levels of meaning that told you the difference between bluff and "now I mean business".

And you were able to do that after eight or nine months of observation. Suppose you had five or 10 years. Do you think there would have been anything about your teacher you didn't know?

Now fast forward and use that analogy as a manager. Do you think there's anything your people don't know about you right this minute? If you haven't been totally aboveboard and honest with them, do you really think you've gotten away with it? Not too likely. But if you've been led to believe that you've gotten away with it, there might be a good probability that people are afraid of you, and that's a problem in its own right.

But there is another side of this coin. In any organization, people want to believe in their leaders. If you give them reason to trust you, they're not going to go looking for reasons to think otherwise, and they'll be just as perceptive about your positive qualities as they are about the negative ones.

A situation that happened some years ago at a company in the Midwest illustrates this perfectly. The wife of a new employee experienced complications in the delivery of a baby. There was a medical bill of more than $10,000, and the health insurance company didn't want to cover it. The employee hadn't been on the payroll long enough, the pregnancy was a preexisting condition, etc,etc,..

In any case, the employee was desperate. He approached the company CEO and asked him to talk to the insurance people. The CEO agreed, and the next thing the employee knew, the bill was gone and the charges were rescinded.

Then he told some colleagues about the way the CEO had so readily used his influence with the insurance company, they just shook their heads and smiled. The CEO had paid the bill out of his own pocket, and everybody knew it, no matter how quietly it had been done.

Now an act of dishonesty can't be hidden either, and it will instantly undermine the authority of a leader. But an act of integrity and kindness like the example above is just as obvious to all concerned. When you're in a leadership position, you have the choice of how you will be seen, but you will be seen one way or the other, make no mistake about it.

One of the most challenging areas of leadership is your family. Leadership of a family demands even higher standards of honesty and integrity, and the stakes are higher too. You can replace disgruntled employees and start over. You can even get a new job for yourself, if it comes to that. But your family can't be shuffled like a deck of cards. If you haven't noticed, kids are great moral philosophers, especially as they get into adolescence. They're determined to discover and expose any kind of hypocrisy, phoniness, or lack of integrity on the part of authority figures, and if we're parents, that means us. It's frightening how unforgiving kids can be about this, but it really isn't a conscious decision on their part; it's just a necessary phase of growing up.

They're testing everything, especially their parents.

As a person of integrity yourself, you'll find it easy to teach integrity to your kids, and they in turn will find it easy to accept you as a teacher. This is a great opportunity and also a supreme responsibility, because kids simply must be taught to tell the truth: to mean what they say and to say what they mean.

Praise is one of the world's most effective teaching and leadership tools. Criticism and blame, even if deserved, are counterproductive unless all other approaches have failed.

Now for the other side of the equation, we all know people who have gotten ahead as a result of dishonest or unethical behavior. When you're a kid, you might naively think that never happens, but when you get older, you realize that it does. Then you think you've really wised up. But that's not the real end of it. When you get older, you see the long-term consequences of dishonest gain, and you realize that in the end it doesn't pay.

“Hope of dishonest gain is the beginning of loss.’ I don't think that old saying refers to loss of money. I think it actually means loss of self-respect. You can have all the material things in the world, but if you've lost respect for yourself, what do you really have? The only way to ever attain success and enjoy it is to achieve it honestly with pride in what you've done.

This isn't just a sermon, it's very practical advice. Not only can you take it to heart - you can take it to the bank.

-- by Jim Rohn

Tuesday, June 9, 2009

CONCENTRATION/FOCUS

"It takes about twenty years, to make an overnight success."
-- Denis Waitley

"Determine what specific goal you want to achieve. Then dedicate yourself to its attainment with unswerving singleness of purpose, the trenchant zeal of a crusader."
-- Paul J. Meyer

"It's the constant and determined effort that breaks down all resistance and sweeps away all obstacles."
-- Claude M. Bristol

"When every physical and mental resource is focused, one's power to solve a problem multiplies tremendously."
-- Norman Vincent Peale

Sunday, June 7, 2009

I've Learned...

I've learned.... That the best classroom in the world is at the feet of an elderly person.

I've learned.... That when you're in love, it shows.

I've learned.... That just one person saying to me, 'You've made my day!' makes my day.

I've learned.... That having a child fall asleep in your arms is one of the most peaceful feelings in the world.

I've learned.... That being kind is more important than being right.

I've learned.... That you should never say no to a gift from a child.

I've learned.... That I can always pray for someone when I don't have the strength to help him in some other way.

I've learned.... That no matter how serious your life requires you to be, everyone needs a friend to act goofy with.

I've learned.... That sometimes all a person needs is a hand to hold and a heart to understand.

I've learned.... That simple walks with my father around the block on summer nights when I was a child did wonders for me as an adult.

I've learned.... That life is like a roll of toilet paper. The closer it gets to the end, the faster it goes.

I've learned.... That we should be glad God doesn't give us everything we ask for.

I've learned.... That money doesn't buy class.

I've learned.... That it's those small daily happenings that make life so spectacular.

I've learned... That under everyone's hard shell is someone who wants to be appreciated and loved.

I've learned.... That to ignore the facts does not change the facts.

I 've learned.... That when you plan to get even with someone, you are only letting that person continue to hurt you.

I've learned.... That love, not time, heals all wounds.

I've learned.... That the easiest way for me to grow as a person is to surround myself with people smarter than I am.

I've learned... That everyone you meet deserves to be greeted with a smile.

I've learned.... That no one is perfect until you fall in love wit them.

I've learned... That life is tough, but I'm tougher.

I've learned.... That opportunities are never lost, someone will take the ones you miss.

I've learned.... That when you harbor bitterness, happiness will dock elsewhere.

I've learned.... That I wish I could have told my Mom that I love her one more time before she passed away.

I've learned.... That one should keep his words both soft and tender, because tomorrow he may have to eat them.

I've learned.... That a smile is an inexpensive way to improve your looks.

I've learned.... That when your newly born grandchild holds your little finger in his little fist, that you're hooked for life.

I've learned.... That everyone wants to live on top of the mountain, but all the happiness and growth occurs while you're climbing it.

I've learned.... That the less time I have to work with, the more things I get done.

To all of you.... Make sure you read all the way down to the last sentence.

-- by Andy Rooney , a man who has the gift of saying so much with so few words.

Friday, June 5, 2009

COMMUNICATION/PERSUASION

"To get your ideas across use small words, big ideas, and short sentences."
-- John Henry Patterson

"Begin with praise and honest appreciation. Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders…Make the fault easy to correct. Make the other person happy about doing what you suggest."
-- Dale Carnegie

"The organization that can't communicate can't change, and the corporation that can't change is dead."
-- Nido Qubein

"The goal of effective communication should be for listeners to say, ‘Me, too!' versus ‘So what?'" -- Jim Rohn

Wednesday, June 3, 2009

Seven Simple Steps to Small Business Success

Many businesspeople achieve their greatest successes in unexpected areas. They begin a business and then they find that it isn't as profitable as they had anticipated, so they change direction, using their experience and their momentum, and strike paydirt in something else. The most important thing is to begin, to take action. To move forward one step at a time, learning and growing as you go. There is enough information available in virtually every field for you to become knowledgeable enough to achieve success. But action is necessary.

The Two Parts of Success
Success author Orison Swett Marden once wrote, the first part of success is get-to-it-iveness. The second part is stick-to-it-iveness. Every business beginning requires an act of faith and courage, a bold leap into the unknown. Only one in ten people who want to start their own business ever develop enough courage to begin and enough persistence to continue. Get-to-it-iveness. And stick-to-it-iveness. The fear of failure, more than anything else, holds people back. It paralyzes action. And it makes failure inevitable.

Begin with a Dream
Fortunately, even if you know nothing about business, you can begin with a dream, a castle in the air, and then build a foundation under it.

Seven Simple Steps
The starting point of many great fortunes has been these seven simple steps. Number one, set a goal and back it with a burning desire. Number two, begin accumulating capital with a regular savings program. Nothing else is possible without this. You cannot move forward until you start a savings program.

Use Your Current Job as as Springboard
Number three, use your current job as a springboard to later success. Learn while you earn. Take the long view. Number four, experiment in business on a limited scale so you can learn the key abilities necessary for success. Number five, search for problems, needs unmet, products or services you can supply of good quality at reasonable prices.

Read Everything You Can Find
Number six, read everything you can find on your chosen field. Remain flexible. Be willing to change your mind if you get different information. And number seven, implement your plans with courage and persistence. Have complete faith in your ability to succeed and never, never give up.

Action Exercises
Now, here are two actions you can take immediately to start moving toward entrepreneurial success:

First, set a goal, make a plan and then launch your plan. Get started. Do something. Begin on a small scale with limited risk and investment but get going!

Second, resolve that, no matter what happens, you will never, never give up until you are successful. Before you accomplish anything worthwhile, you will have to pass the persistence test. And the test will come far sooner than you imagine.

-- Brian Tracy

Monday, June 1, 2009

CHANGE/CHOICE

"You must be the change you wish to see in the world."
-- Mohandas Ghandi

"One's philosophy is not best expressed in words; it is expressed in the choices one makes. In the long run, we shape our lives and we shape ourselves. The process never ends until we die. And, the choices we make are ultimately our own responsibility."
-- Eleanor Roosevelt

"Whether you are a success or failure in life has little to do with your circumstances; it has much more to do with your choices!"
-- Nido Qubein

"Between stimulus and response, one has the freedom to choose."
-- Stephen Covey